Job Responsibilities

• Deliver exceptional and personalized customer service in line with luxury brand standards
• Build and maintain long-term relationships with high-net-worth and repeat customers
• Achieve individual and store sales targets through effective selling and product knowledge
• Present merchandise professionally and maintain excellent visual merchandising standards
• Handle cash, POS transactions, returns, and exchanges accurately
• Support daily store operations including stock management, inventory control, and replenishment
• Assist in gift packaging according to brand guidelines
• Handle customer enquiries and after-sales services professionally
• Comply with company policies, loss prevention, and operational procedures

Requirements

• Minimum 1 year of experience in luxury retail, fashion, beauty, or premium customer service
• Strong communication and interpersonal skills with a passion for customer service
• Sales-driven, proactive, and customer-focused mindset
• Well-groomed, professional, and presentable appearance
• Ability to work flexible hours, including weekends and public holidays
• Proficiency in Cantonese; conversational English and Mandarin preferred

FMCG, Retail & Luxury

Retail & Luxury

Hong Kong Island, Kowloon, New Territories

Permanent

HKD 20, 001- HKD 30,000 / mth
HKD 40,001 - HKD 50,000 / mth